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Ticketing & Reservation Officer - resume example

Not sure what to put on your resume for the Ticketing & Reservation Officer role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

Jane Doe | Ticketing & Reservation Specialist

Contact Information

  • Phone: (555) 123-4567
  • Email:
  • LinkedIn:

Professional Summary
Detail-oriented and customer-focused professional with over 5 years of experience in the travel industry. Adept at managing complex booking systems, providing timely and accurate ticketing services, and delivering top-notch customer support. Proven track record of improving reservation efficiency and customer satisfaction ratings.


  • Proficient in Amadeus, Sabre, and other GDS systems
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Fluent in English and Spanish
  • Conflict resolution and problem-solving expertise
  • Knowledge of international travel regulations and documentation

Professional Experience

Senior Ticketing Agent | FlyHigh Airlines | New York, NY
March 2019 – Present

  • Process an average of 150 reservations per day, ensuring accuracy and customer satisfaction.
  • Train and mentor new agents on reservation systems and customer service best practices.
  • Collaborate with the team to develop strategies that increased overall ticket sales by 20%.
  • Handle customer inquiries and resolve issues, resulting in a 30% decrease in complaints.

Ticketing Agent | Global Getaways Travel Agency | New York, NY
June 2016 – February 2019

  • Managed ticketing and reservations using Amadeus GDS, with a focus on international travel.
  • Assisted customers with travel documentation, visa requirements, and travel insurance options.
  • Provided personalized travel solutions and alternatives during peak seasons and high-demand periods.


Bachelor of Science in Hospitality Management
University of New York, New York, NY
Graduated: May 2016


  • Certified Travel Associate (CTA) – The Travel Institute
  • Amadeus GDS Certification

Volunteer Experience

Event Coordinator | Travelers Without Borders | New York, NY
January 2017 – Present

  • Organize and coordinate travel for volunteers to various international destinations.
  • Ensure all travel arrangements adhere to the organization’s budget and time constraints.

Remember, this resume is a starting point. Customize each section to reflect your personal achievements and make sure to quantify your accomplishments where possible. By doing so, you’ll create a compelling narrative that showcases your value to potential employers in the travel industry.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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