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Ticketing Counter Staff - resume example

Not sure what to put on your resume for the Ticketing Counter Staff role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

Jane Doe
123 Broadway Lane | New York, NY 10001 | (123) 456-7890 | jane.doe@email.com
LinkedIn: linkedin.com/in/janedoe

Objective
Customer-focused and detail-oriented professional with over 3 years of experience in high-volume ticketing environments, seeking to leverage extensive knowledge of reservation systems and a proven track record in sales and customer service to provide exceptional service as part of your dynamic team.

Experience

Senior Ticket Agent
New York Transit Authority, New York, NY
June 2020 – Present

  • Efficiently process an average of 250 ticket transactions daily, maintaining a 99% accuracy rate.
  • Train and mentor new staff, improving overall team performance and customer satisfaction.
  • Manage complex ticketing issues, providing solutions that increased customer retention by 15%.
  • Implement strategies that resulted in a 20% increase in upselling of priority seating and travel insurance.

Ticket Agent
Broadway Box Office, New York, NY
May 2018 – May 2020

  • Provided top-tier customer service in a fast-paced theater environment, handling ticket sales and inquiries.
  • Assisted in the transition to a new ticketing platform, reducing average customer wait time by 30%.
  • Recognized for outstanding customer service with the “Star Performer” award in Q4 2019.

Education

Associate of Science in Business Administration
Kingsborough Community College, Brooklyn, NY
Graduated May 2018

Skills

  • Proficient in Ticketmaster and other reservation systems
  • Excellent communication and interpersonal skills
  • Strong multitasking abilities in high-pressure environments
  • Fluent in Spanish and English
  • Cash handling and financial reconciliation
  • Knowledge of Microsoft Office Suite and CRM software

Achievements

  • Employee of the Month, New York Transit Authority, August 2021
  • Consistently exceeded upselling targets by 10-15% each quarter at Broadway Box Office

Languages

  • English (Native)
  • Spanish (Fluent)

Certifications

  • Certified Travel Associate (CTA), The Travel Institute
  • Customer Service Certification, American Management Association

References
Available upon request.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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