Customer-focused and detail-oriented professional with over 5 years of experience in high-volume call handling and communication management. Adept at providing exceptional customer service, resolving issues swiftly, and maintaining confidentiality. Proven track record of enhancing customer satisfaction and streamlining communication processes.
Senior Communications Specialist
ABC Communications Inc., New York, NY
June 2018 – Present
- Manage an average of 300+ calls daily, ensuring prompt and courteous service.
- Train and supervise a team of 10 junior communication specialists, improving overall team efficiency by 20%.
- Implement new call distribution software, reducing average customer wait time by 30 seconds.
- Coordinate with various departments to ensure accurate and timely information dissemination.
XYZ Telecom, New York, NY
May 2015 – May 2018
- Answered and directed an average of 200+ calls per day to the appropriate departments.
- Maintained up-to-date knowledge of company policies and procedures to provide accurate information to callers.
- Assisted in the development of a new call logging system, enhancing the ability to track and follow up on customer inquiries.
Bachelor of Arts in Communication Studies
University of New York, New York, NY
Graduated: May 2015
- Proficient in using advanced telephone systems and call management software.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to work under pressure in a fast-paced environment.
- Commitment to maintaining privacy and confidentiality.
- Certified Customer Service Professional (CCSP) – Customer Service Institute of America (CSIA)
- Advanced Communication and Telephone Etiquette Certificate – Communication Excellence Institute
- English (Native)
- Spanish (Conversational)
Available upon request.
By meticulously detailing your experiences and skills, this resume example is designed to help you convey your suitability for managing communication flows and providing top-notch service. Tailor each section to reflect your strengths, and you’ll be well on your way to securing an opportunity where your talents can truly make a difference.