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Technical Support Executive - resume example

Not sure what to put on your resume for the Technical Support Executive role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

John Doe | Technical Support Specialist

(123) 456-7890 | ️ john.doe@email.com | linkedin.com/in/johndoe

Professional Summary

Dedicated and customer-oriented specialist with over 5 years of experience in providing technical support and solutions. Adept at diagnosing and resolving complex technical issues, ensuring customer satisfaction, and maintaining detailed documentation. Proven track record in improving support processes and collaborating with cross-functional teams to enhance system functionality.

Technical Skills

  • Operating Systems: Windows, macOS, Linux
  • Software: Microsoft Office Suite, Zendesk, Salesforce, JIRA
  • Networking: TCP/IP, DNS, DHCP, VPN
  • Hardware: PCs, laptops, mobile devices, network printers
  • Languages: Python (basic), SQL (intermediate)

Work Experience

Senior Technical Support Specialist
ABC Tech Solutions, New York, NY | May 2019 – Present

  • Lead a team of 8 support technicians, providing mentorship and training to new hires.
  • Reduced ticket resolution time by 20% through the implementation of a new knowledge base system.
  • Managed high-level support cases, achieving a 98% customer satisfaction rate.

Technical Support Analyst
TechGuru Inc., Los Angeles, CA | June 2016 – April 2019

  • Provided support for over 200 daily inbound technical queries via phone, email, and live chat.
  • Authored and maintained 150+ technical support articles for the company’s online help center.
  • Collaborated with the development team to identify and resolve recurring software issues.

Education

Bachelor of Science in Information Technology
University of California, Los Angeles | June 2016

  • Graduated Cum Laude
  • President of the IT Club

Certifications

  • CompTIA A+
  • Microsoft Certified: Azure Fundamentals
  • Cisco Certified Network Associate (CCNA)

Professional Development

  • Attended annual TechSupportCon for the latest industry trends and technologies (2017-2022)
  • Completed ‘Advanced Customer Support Strategies’ course, XYZ Institute

Professional Affiliations

  • Member, Association of Support Professionals (ASP)
  • Member, Help Desk Institute (HDI)

Languages

  • English (Native)
  • Spanish (Conversational)

Achievements

  • Employee of the Month, ABC Tech Solutions, August 2020
  • Recognized for highest customer feedback scores in Q4 2019, TechGuru Inc.

Volunteer Experience

  • IT Support Volunteer, Local Library Tech Hub, Monthly since 2018
  • Mentor, Online Women in Tech Forum, Bi-annually since 2017

By meticulously detailing your technical capabilities and demonstrating your commitment to customer service excellence, this resume positions you as a standout candidate. It’s designed to capture the attention of hiring managers by highlighting the skills and experiences that matter most in your field. Use this example as a blueprint to build your own compelling resume and take the next step in your technical support career.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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