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Technical Services Professional - resume example

Not sure what to put on your resume for the Technical Services Professional role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

Jane Doe | Technical Support Specialist

Contact Information

  • Phone: (123) 456-7890
  • Email: jane.doe@example.com
  • LinkedIn: linkedin.com/in/janedoe-techsupport
  • Location: San Francisco, CA

Professional Summary
Detail-oriented and customer-focused technical support specialist with over 5 years of experience in fast-paced tech environments. Proven track record in diagnosing and resolving complex technical issues, leading to a 95% customer satisfaction rate. Adept at communicating technical information to non-technical audiences and committed to continuous learning and professional development.

Work Experience

Senior Technical Support Engineer | TechGuru Solutions, San Francisco, CA
March 2019 – Present

  • Lead a team of 10 technical support engineers to provide 24/7 support for global clients, reducing average problem-resolution time by 30%.
  • Developed and implemented a new ticketing system that improved tracking of issues and enhanced reporting capabilities.
  • Conducted regular training sessions for staff on new hardware and software updates, ensuring team proficiency and readiness.

Technical Support Analyst | CompuGlobal, San Jose, CA
July 2015 – February 2019

  • Provided technical assistance to users, resolving over 1,500 tickets with a focus on software troubleshooting and network configuration.
  • Collaborated with the development team to communicate recurring customer issues, contributing to a 20% decrease in reported problems.
  • Authored a monthly newsletter on best practices for system maintenance, which became a valued resource for clients.

Education

Bachelor of Science in Information Technology
University of California, Berkeley, CA
Graduated: May 2015

Technical Skills

  • Operating Systems: Windows, macOS, Linux
  • Networking: TCP/IP, DNS, DHCP
  • Software: Microsoft Office Suite, Salesforce, Zendesk
  • Hardware: PCs, Servers, Network Printers, Routers, Switches
  • Programming Languages: Python, Java

Certifications

  • CompTIA A+ Certified
  • Microsoft Certified Solutions Expert (MCSE)
  • Cisco Certified Network Associate (CCNA)

Professional Development

  • Attended annual TechForward Conference (2017-2022)
  • Completed ‘Advanced Network Troubleshooting’ course, Network Academy (2020)

Languages

  • English (Native)
  • Spanish (Conversational)

Volunteer Experience

  • IT Support Volunteer, TechNonprofit, San Francisco, CA (2016 – 2018)
  • Provided pro bono tech support for local non-profit organizations, enhancing their IT infrastructure and staff training.

References
Available upon request.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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