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System Support Engineer - resume example

Not sure what to put on your resume for the System Support Engineer role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

John Doe | System Support Specialist

(123) 456-7890 | ️ john.doe@example.com | linkedin.com/in/johndoe

123 Tech Avenue, Silicon Valley, CA, 12345


Professional Summary

Dedicated and results-driven IT professional with over 5 years of experience in providing comprehensive technical support and system maintenance. Adept at diagnosing and resolving complex technical issues, ensuring minimal downtime and optimal system performance. Proven track record of improving user satisfaction through effective communication and swift problem resolution.


Technical Skills

  • Operating Systems: Windows, macOS, Linux
  • Hardware: Servers, Workstations, Networking Devices
  • Software: Microsoft Office Suite, Antivirus Tools, Backup Solutions
  • Languages: PowerShell, Bash
  • Tools: Active Directory, VMware, Remote Desktop Services

Professional Experience

Senior Technical Support Analyst
XYZ Corp, Silicon Valley, CA | June 2019 – Present

  • Lead a team of 5 support technicians to manage the IT infrastructure for a company with 500+ employees.
  • Reduced system downtime by 30% through proactive maintenance and regular system upgrades.
  • Developed and implemented a knowledge base, reducing average call handling time by 15%.

Technical Support Engineer
Tech Solutions Inc., San Francisco, CA | July 2016 – May 2019

  • Provided Level 2 support for Windows and Linux server environments, ensuring high availability.
  • Automated routine maintenance tasks, increasing team efficiency by 20%.
  • Collaborated with the development team to streamline software deployment processes.

Education

Bachelor of Science in Information Technology
University of California, Berkeley | May 2016


Certifications

  • CompTIA A+
  • Microsoft Certified: Azure Fundamentals
  • Cisco Certified Network Associate (CCNA)

Professional Affiliations

  • Member, Association of Information Technology Professionals (AITP)
  • Member, Help Desk Institute (HDI)

References

Available upon request.


Remember, this resume is a starting point. Tailor each section to reflect your unique achievements and skills. Use action verbs to describe your experience, and quantify your accomplishments whenever possible. With this strong foundation, you’re well on your way to securing your next role in the IT support field.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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