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Shift Manager - resume example

Not sure what to put on your resume for the Shift Manager role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

Jane Doe | Operations Team Leader

Contact Information

  • Phone: (555) 123-4567
  • Email:
  • LinkedIn:

Professional Summary
Dynamic and results-oriented Operations Team Leader with over 5 years of experience in fast-paced retail environments. Adept at driving performance, enhancing productivity, and ensuring customer satisfaction. Proven ability to lead by example, train and motivate staff, and manage operational procedures with a keen eye for detail.

Professional Experience

Senior Team Coordinator
ABC Retail Inc., New York, NY | April 2019 – Present

  • Spearheaded a team of 15 associates, ensuring the smooth operation of the store during peak hours.
  • Implemented a new scheduling system that reduced staff overtime by 20% without impacting customer service.
  • Coordinated with other department leads to optimize inventory management, reducing waste by 25%.
  • Conducted regular training sessions for staff on customer service excellence and operational efficiency.

Team Supervisor
XYZ Mart, New York, NY | June 2016 – March 2019

  • Managed daily shift activities, including staff assignments, break schedules, and conflict resolution.
  • Oversaw the restocking and organization of merchandise, maintaining an orderly sales floor.
  • Assisted in the development and execution of promotional events that increased foot traffic by 30%.
  • Monitored and reported daily sales performance, providing insights for potential improvements.


Bachelor of Science in Business Administration
University of New York, New York, NY | Graduated May 2016

Key Skills

  • Leadership & Team Management
  • Scheduling & Time Management
  • Inventory Control
  • Process Optimization
  • Conflict Resolution
  • Performance Analysis
  • Customer Service Excellence


  • Certified Manager Certification, Institute of Certified Professional Managers (ICPM)
  • Advanced Leadership Course, New York Management Institute


  • English (Native)
  • Spanish (Conversational)

Professional Development

  • Attended ‘Leadership in Retail Operations’ seminar, Retail Management Association, 2020
  • Completed ‘Effective Communication for Managers’ workshop, Management Training Institute, 2018

Remember, the key to an effective resume is to tailor it to the role you’re applying for, emphasizing the skills and experiences that align with the job description. Use this example as a starting point, and adapt it to reflect your own achievements and qualifications. With a well-crafted resume, you’ll be well on your way to securing your next leadership opportunity.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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