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Service Delivery Manager - resume example

Not sure what to put on your resume for the Service Delivery Manager role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

John Doe | Service Delivery Expert

(123) 456-7890 | ️ john.doe@email.com | LinkedIn.com/in/JohnDoe

123 Success Drive, Service Excellence City, SE 12345


Professional Summary

Dynamic and results-oriented professional with over 10 years of experience in leading service delivery teams. Adept at developing and implementing operational strategies that enhance service quality, increase customer satisfaction, and drive continuous improvements. Proven track record in managing complex projects, fostering client relationships, and leading cross-functional teams to exceed service goals.


Professional Experience

Senior Service Operations Manager
ABC Tech Solutions, New York, NY | May 2016 – Present

  • Spearheaded a team of 50+ members, achieving a 20% increase in service efficiency through strategic process improvements.
  • Implemented a customer feedback system that boosted client satisfaction rates by 30% within the first year.
  • Negotiated and managed vendor contracts resulting in a 15% cost reduction while maintaining service quality.

Service Operations Team Lead
Innovative Tech Services, Los Angeles, CA | July 2011 – April 2016

  • Led a cross-functional team of 30 to deliver IT services, consistently meeting key performance indicators and service level agreements.
  • Orchestrated the successful rollout of a new service management platform, enhancing reporting capabilities and operational transparency.
  • Conducted comprehensive training programs for new hires, reducing onboarding time by 25%.

Education

Master of Business Administration (MBA), Management
University of California, Los Angeles | June 2011

Bachelor of Science (B.S.), Information Technology
California State University, Long Beach | May 2007


Skills

  • Service Delivery & Management
  • Project Management
  • Team Leadership & Training
  • Strategic Planning & Execution
  • Client Relationship Management
  • Process Optimization
  • Vendor Management
  • ITIL Frameworks
  • Performance Metrics Analysis

Certifications

  • Certified Service Management Professional (CSMP)
  • Project Management Professional (PMP)

Professional Affiliations

  • Member, International Service Management Association (ISMA)
  • Member, Project Management Institute (PMI)

References

Available upon request.


With this resume as your blueprint, you’re equipped to showcase your expertise and dedication to prospective employers. Remember to tailor each section to reflect your unique achievements and the specific requirements of the role you’re targeting. Good luck on your journey to becoming the driving force behind exceptional service delivery!

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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