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Senior Desktop Engineer - resume example

Not sure what to put on your resume for the Senior Desktop Engineer role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

John Doe | Senior IT Support Professional

(123) 456-7890 | ️ john.doe@email.com | linkedin.com/in/johndoe

Professional Summary

Dedicated IT support professional with over 10 years of experience in fast-paced corporate environments. Proven track record in leading desktop support teams, managing large-scale migrations, and delivering exceptional end-user support. Recognized for driving improvements in system reliability and performance, reducing downtime, and enhancing overall user satisfaction.

Professional Experience

Lead IT Support Engineer
XYZ Corporation, New York, NY | April 2017 – Present

  • Spearheaded the migration of 500+ workstations to Windows 10, resulting in a 30% reduction in system-related issues.
  • Managed a team of 8 desktop support technicians, providing mentorship and professional development opportunities.
  • Developed and implemented a streamlined ticketing process that improved response times by 25%.
  • Collaborated with cross-functional teams to coordinate hardware and software updates, ensuring minimal disruption to business operations.

Senior IT Technician
Tech Solutions Inc., New York, NY | June 2012 – March 2017

  • Oversaw the daily operations of desktop support, resolving an average of 50+ technical issues per week.
  • Played a key role in a company-wide antivirus software rollout, enhancing system security.
  • Authored comprehensive user documentation and training materials, significantly reducing the volume of repeat help requests.
  • Conducted regular system audits and performance optimizations, maintaining high standards of operational excellence.

Education

Bachelor of Science in Information Technology
New York Institute of Technology, New York, NY | May 2012

Technical Skills

  • Operating Systems: Windows, macOS, Linux
  • Hardware: PCs, Laptops, Peripherals
  • Software: Microsoft Office Suite, Antivirus Tools, Remote Desktop Services
  • Networking: TCP/IP, DNS, DHCP
  • Virtualization: VMware, Hyper-V
  • Ticketing Systems: ServiceNow, JIRA

Certifications

  • CompTIA A+
  • Microsoft Certified Solutions Expert (MCSE)
  • ITIL Foundation Certified

Professional Development

  • Attended annual TechFrontier Conference (2018-2022)
  • Completed Advanced Windows Scripting course, New Horizons Learning Center

Languages

  • English (Native)
  • Spanish (Conversational)

Achievements

  • Recipient of the ‘Tech Innovator’ Award at XYZ Corporation for Q1 2019.
  • Implemented a device recycling program that saved the company $15K annually.

Professional Affiliations

  • Member, Association of Information Technology Professionals (AITP)
  • Member, Help Desk Institute (HDI)

Remember, the key to a successful resume is to tailor it to the specific requirements of the job you’re applying for, ensuring that your most relevant skills and experiences are front and center. Use this example as a starting point and adapt it to showcase your unique strengths and achievements.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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