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Senior Customer Service Assistant - resume example

Not sure what to put on your resume for the Senior Customer Service Assistant role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
By Alex Ivanovs on November 10, 2023 5:02 pm
Senior Customer Service Assistant
Illustration: TaskTeller

John Doe | Senior Customer Service Professional

Contact Information:

  • Phone: (555) 123-4567
  • Email: john.doe@example.com
  • LinkedIn: linkedin.com/in/johndoe-customerpro
  • Address: 123 Main Street, Anytown, ST 12345

Professional Summary:
Dynamic and empathetic customer service professional with over 8 years of experience in fast-paced environments. Proven track record in resolving complex customer issues, leading service improvement initiatives, and mentoring junior staff. Adept at leveraging strong communication skills to enhance customer satisfaction and loyalty.

Core Competencies:

  • Customer Relationship Management
  • Conflict Resolution
  • Team Leadership & Training
  • Service Strategy & Improvement
  • Multitasking & Prioritization
  • Data Analysis & Reporting

Professional Experience:

Lead Customer Service Representative
ABC Corporation, Anytown, ST | May 2018 – Present

  • Spearheaded a customer service team of 10, achieving a 15% improvement in customer satisfaction ratings over two years.
  • Developed and implemented a comprehensive training program that reduced average call handling time by 20%.
  • Collaborated with cross-functional teams to streamline service processes, resulting in a 10% reduction in customer complaints.

Customer Service Specialist
XYZ Inc., Anytown, ST | June 2014 – April 2018

  • Managed a high volume of customer inquiries via phone, email, and live chat, maintaining a resolution rate of 95%.
  • Initiated a feedback loop with the product team that led to the implementation of 5 major customer-recommended updates.
  • Recognized as Employee of the Month four times for exceptional service and dedication.

Education:

Bachelor of Science in Business Administration
University of Anytown, Anytown, ST | Graduated May 2014

Certifications:

  • Certified Customer Service Professional (CCSP) – International Customer Service Association (ICSA)
  • Advanced Communication Skills Certification – Communication Excellence Institute

Professional Development:

  • Attended the Annual Customer Experience Conference (2021)
  • Completed ‘Leadership in Customer Service’ workshop (2019)

Technical Skills:

  • CRM Software (Salesforce, Zendesk)
  • Microsoft Office Suite
  • Data Analysis Tools (Excel, Google Sheets)

Awards & Recognitions:

  • ABC Corporation Service Excellence Award (2020)
  • XYZ Inc. Above and Beyond Award (2017)

Professional Affiliations:

  • Member, National Customer Service Association (NCSA)
  • Member, Society of Consumer Affairs Professionals (SOCAP)

Volunteer Experience:

  • Volunteer Coordinator, Anytown Community Help Center (2016 – Present)
  • Mentor, Big Brothers Big Sisters (2015 – 2017)

Remember, this is just a starting point. Tailor each section to reflect your unique experiences and achievements. With a resume like this, you’re well-equipped to make a lasting impression and take the next step in your customer service career.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

Do you have questions or need help with your resume crafting process? We're happy to help. You can use the comment form below to reach out with any queries you may have. Also, if you have previously worked in this role and crafted a custom resume, make sure to share your tips with the community.
Alex Ivanovs
Alex Ivanovs

Alex is the resident editor and fact checker. Read his bio.

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