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Reservation Trainee - resume example

Not sure what to put on your resume for the Reservation Trainee role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

Jane Doe
123 Hospitality Lane
Reservation City, RC 12345
(123) 456-7890
jane.doe@email.com
LinkedIn: linkedin.com/in/janedoe


Objective
Motivated and customer-oriented individual seeking to leverage a strong foundation in hospitality management and customer service as a trainee in a dynamic reservations team. Eager to apply academic knowledge and internship experience to ensure seamless booking experiences and uphold the establishment’s reputation for excellence.


Education
Bachelor of Science in Hospitality Management
University of Hospitality Excellence, May 2023
Relevant Coursework: Customer Service Management, Hospitality Information Systems, Communication Strategies in Hospitality


Experience
Hospitality Intern
Grand Hotel Cityscape, Reservation City, RC | June 2022 – August 2022

  • Assisted with managing booking inquiries via phone and email, enhancing customer satisfaction by 20%.
  • Supported the reservations department with data entry and management using XYZ Reservation Software.
  • Collaborated with the front desk team to streamline the check-in process, reducing guest wait times by 15%.

Customer Service Representative
Sunny Travel Agency, Reservation City, RC | September 2021 – May 2022

  • Managed a high volume of customer inquiries, providing detailed information on travel packages and booking procedures.
  • Utilized CRM software to track customer interactions and follow up on pending reservations and inquiries.
  • Contributed to a team effort that resulted in a 10% increase in repeat customer bookings.

Skills

  • Proficient in reservation software and CRM systems
  • Excellent verbal and written communication
  • Strong organizational and multitasking abilities
  • Detail-oriented with a knack for problem-solving
  • Committed to delivering high-quality customer service

Activities & Honors

  • Member, Hospitality Management Association, University of Hospitality Excellence
  • Dean’s List, Fall 2021 & Spring 2022
  • Volunteer, City Food & Wine Festival, coordinating vendor reservations and guest services

References
Available upon request.


This resume example is designed to help you showcase your potential in the hospitality sector, focusing on reservation management. It balances academic achievements with practical experience and highlights the soft skills that are vital in this customer-centric field. Tailor each section to reflect your unique strengths and experiences, and you’ll be well on your way to securing the trainee position you’re aiming for.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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