123 Hospitality Lane
Reservation City, RC 12345
Motivated and customer-oriented individual seeking to leverage a strong foundation in hospitality management and customer service as a trainee in a dynamic reservations team. Eager to apply academic knowledge and internship experience to ensure seamless booking experiences and uphold the establishment’s reputation for excellence.
Bachelor of Science in Hospitality Management
University of Hospitality Excellence, May 2023
Relevant Coursework: Customer Service Management, Hospitality Information Systems, Communication Strategies in Hospitality
Grand Hotel Cityscape, Reservation City, RC | June 2022 – August 2022
- Assisted with managing booking inquiries via phone and email, enhancing customer satisfaction by 20%.
- Supported the reservations department with data entry and management using XYZ Reservation Software.
- Collaborated with the front desk team to streamline the check-in process, reducing guest wait times by 15%.
Customer Service Representative
Sunny Travel Agency, Reservation City, RC | September 2021 – May 2022
- Managed a high volume of customer inquiries, providing detailed information on travel packages and booking procedures.
- Utilized CRM software to track customer interactions and follow up on pending reservations and inquiries.
- Contributed to a team effort that resulted in a 10% increase in repeat customer bookings.
- Proficient in reservation software and CRM systems
- Excellent verbal and written communication
- Strong organizational and multitasking abilities
- Detail-oriented with a knack for problem-solving
- Committed to delivering high-quality customer service
Activities & Honors
- Member, Hospitality Management Association, University of Hospitality Excellence
- Dean’s List, Fall 2021 & Spring 2022
- Volunteer, City Food & Wine Festival, coordinating vendor reservations and guest services
Available upon request.
This resume example is designed to help you showcase your potential in the hospitality sector, focusing on reservation management. It balances academic achievements with practical experience and highlights the soft skills that are vital in this customer-centric field. Tailor each section to reflect your unique strengths and experiences, and you’ll be well on your way to securing the trainee position you’re aiming for.