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Reservation Executive - resume example

Not sure what to put on your resume for the Reservation Executive role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

Jane Doe | Reservation Specialist

Contact Information

  • Phone: (123) 456-7890
  • Email: jane.doe@example.com
  • LinkedIn: linkedin.com/in/janedoe
  • Address: 123 Hospitality Lane, Booking City, BC 12345

Professional Summary
Dynamic and detail-oriented professional with over 5 years of experience in the hospitality industry, specializing in reservation management and customer service. Adept at handling high-volume booking environments with precision and a warm, engaging approach. Proven track record of enhancing customer satisfaction and optimizing booking processes.

Work Experience

Senior Reservation Agent
Grandiose Escapes Hotel, Booking City, BC
June 2019 – Present

  • Manage daily reservations using Opera Reservation System, ensuring 99% accuracy.
  • Train and supervise a team of 5 reservation agents, increasing department efficiency by 20%.
  • Develop and maintain strong relationships with clients, resulting in a 30% repeat customer rate.
  • Implement up-selling strategies that boosted ancillary service sales by 25%.

Reservation Agent
Sunrise Suites, Booking City, BC
May 2017 – May 2019

  • Coordinated and confirmed over 150 reservations weekly, maintaining meticulous attention to guest preferences and requirements.
  • Assisted in the transition to a new reservation software, reducing booking errors by 15%.
  • Provided exceptional customer service, leading to a 10% increase in positive guest feedback.
  • Collaborated with the sales team to create promotional packages that increased off-peak bookings by 18%.

Education

Bachelor of Science in Hospitality Management
University of Booking City, BC
Graduated: May 2017

Skills

  • Expertise in reservation software (Opera, Amadeus, Sabre)
  • Strong verbal and written communication
  • Multitasking and time management
  • Customer relationship management (CRM)
  • Sales and marketing acumen
  • Detail-oriented and organized
  • Fluent in English and Spanish

Certifications

  • Certified Hospitality Supervisor (CHS)
  • Advanced Reservation Systems Training Certificate

Professional Affiliations

  • Member, International Association of Reservation Executives
  • Member, Hospitality Sales and Marketing Association International

Additional Information

  • Volunteered as a coordinator for "Hospitality for Humanity" charity events.
  • Regular attendee of the National Hospitality Conference.

Remember, this resume is a starting point. Customize it to reflect your unique experiences and the specific requirements of the position you’re targeting. With a resume like this, you’re well-equipped to secure a role that allows you to shine as a professional in managing reservations and guest services.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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