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International Counter Executive - resume example

Not sure what to put on your resume for the International Counter Executive role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

Jane Doe | International Customer Service and Sales Specialist

Contact Information

  • Phone: (123) 456-7890
  • Email: jane.doe@example.com
  • LinkedIn: linkedin.com/in/janedoe
  • Address: 123 Global Lane, Commerce City, CO 80022

Professional Summary
Dynamic and culturally astute professional with over 5 years of experience in fostering international client relationships and executing cross-border transactions. Fluent in English and Spanish, with a working knowledge of French. Adept at navigating complex trade regulations and committed to delivering exceptional customer service. Proven track record in increasing customer satisfaction and driving sales growth in a multinational retail environment.

Education

  • MBA, International Business
    University of Commerce Excellence, New York, NY | May 2018
  • B.A., International Relations
    Global University, Los Angeles, CA | May 2015

Professional Experience

Senior Customer Service and Sales Specialist
Global Retail Inc., New York, NY | June 2018 – Present

  • Spearheaded the development of a training program enhancing team’s cultural competence, resulting in a 20% increase in customer satisfaction ratings from international clients.
  • Managed daily financial transactions in multiple currencies, ensuring accuracy and compliance with international trade regulations.
  • Cultivated lasting relationships with a diverse client base, contributing to a 15% year-over-year growth in international sales.

Customer Service Representative
Worldwide Products Ltd., Los Angeles, CA | July 2015 – May 2018

  • Provided bilingual customer support, resolving inquiries and issues for an international clientele.
  • Assisted in the implementation of a CRM system tailored for international transactions, improving tracking and follow-up efficiency by 30%.
  • Collaborated with the logistics team to streamline the international shipping process, reducing delivery times by an average of 25%.

Languages

  • English (Native)
  • Spanish (Fluent)
  • French (Conversational)

Skills

  • Cross-Cultural Communication
  • International Trade Regulations
  • Financial Transaction Management
  • Customer Relationship Management (CRM)
  • Multilingual Support
  • Sales Strategy and Execution

Achievements

  • Awarded ‘Top International Sales Specialist’ for two consecutive years at Global Retail Inc.
  • Led a customer service team that received the ‘Global Excellence in Service’ award in 2020.

Professional Development

  • Certified International Trade Professional (CITP) | Forum for International Trade Training (FITT)
  • Advanced Spanish Language Course | Instituto Cervantes, New York, NY

References
Available upon request.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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