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Ground Hostess - resume example

Not sure what to put on your resume for the Ground Hostess role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

Jane Doe | Ground Services Professional

Contact Information

  • Phone: (555) 123-4567
  • Email:
  • LinkedIn:

Dedicated and personable professional with over 5 years of experience in providing exceptional customer service in airport environments. Adept at managing check-in counters, assisting passengers with special needs, and handling ticketing and boarding processes. Seeking to leverage my expertise and passion for travel to ensure a seamless and pleasant experience for every passenger.

Professional Experience

Senior Customer Service Agent
XYZ Airlines, New York, NY | April 2019 – Present

  • Supervise a team of 10+ customer service agents, ensuring adherence to company policies and high service standards.
  • Process an average of 300+ passenger check-ins daily, maintaining accuracy and efficiency.
  • Coordinate with flight crew and gate agents to facilitate timely boarding and departures.
  • Handle customer inquiries and complaints, resolving issues with a 95% satisfaction rate.

Customer Service Agent
ABC Airport Services, New York, NY | June 2016 – March 2019

  • Assisted passengers with self-service kiosk check-in and baggage handling.
  • Provided up-to-date flight information and gate directions to travelers.
  • Collaborated with security personnel to ensure passenger safety and compliance with regulations.


Bachelor of Science in Hospitality Management
University of New York, New York, NY | May 2016

  • Graduated Cum Laude
  • Relevant Coursework: Customer Service Excellence, Crisis Management, Communication Strategies


  • Multilingual: Fluent in English and Spanish; conversational French
  • Proficient in airline reservation systems (Amadeus, Sabre)
  • Strong interpersonal and communication skills
  • Capable of handling stressful situations with poise
  • Excellent organizational and time-management abilities


  • Certified Customer Service Professional (CCSP) – International Customer Service Association (ICSA)
  • First Aid and CPR – American Red Cross


  • English (Native)
  • Spanish (Fluent)
  • French (Conversational)

Professional Affiliations

  • Member, International Air Transport Association (IATA)
  • Member, Association of Ground Service Agents (AGSA)


  • Travel and cultural exploration
  • Volunteering at local community centers
  • Staying current with aviation industry trends

By following this resume example, you’re setting the stage for a career that’s not just about boarding passes and baggage claims, but about becoming the face of a seamless travel experience. Your resume is now ready to take off and land you that coveted interview.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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