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General Manager Service - resume example

Not sure what to put on your resume for the General Manager Service role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

John Doe | General Manager of Service Operations

Contact Information

  • Phone: (555) 123-4567
  • Email: john.doe@example.com
  • LinkedIn: linkedin.com/in/johndoe

Professional Summary
Dynamic and results-oriented leader with over 10 years of experience in service operations management. Proven track record of enhancing customer satisfaction, streamlining workflow, and boosting team productivity. Adept at implementing innovative solutions to drive business growth and operational excellence.

Professional Experience

Senior Manager of Client Services
ABC Corporation, New York, NY | June 2016 – Present

  • Spearheaded a customer service team of 50+ members, achieving a 20% increase in customer satisfaction ratings.
  • Developed and executed a service improvement plan that reduced average issue resolution time by 30%.
  • Collaborated with cross-functional teams to integrate customer feedback into the product development cycle.

Service Operations Manager
XYZ Services, Inc., New York, NY | May 2011 – May 2016

  • Managed day-to-day operations of the service department, ensuring compliance with company standards and policies.
  • Led a successful initiative to adopt new service technologies, resulting in a 15% reduction in operational costs.
  • Oversaw the recruitment, training, and development of staff, reducing employee turnover by 25%.

Education

Master of Business Administration (MBA)
University of New York, New York, NY | Graduated 2011

Bachelor of Science in Business Management
University of New York, New York, NY | Graduated 2009

Skills

  • Strategic Planning & Execution
  • Team Leadership & Development
  • Customer Relationship Management (CRM)
  • Operational Efficiency Improvement
  • Financial Management & Budgeting
  • Conflict Resolution
  • Service Quality Assurance

Certifications

  • Certified Service Manager (CSM)
  • Project Management Professional (PMP)

Professional Affiliations

  • Member, American Management Association (AMA)
  • Member, International Customer Service Association (ICSA)

Languages

  • English (Native)
  • Spanish (Fluent)

References
Available upon request.


By meticulously detailing your leadership journey, emphasizing your strategic contributions, and underscoring your dedication to service excellence, this resume positions you as a compelling candidate ready to take on the challenges and opportunities that come with steering service operations to new heights.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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