Jane Doe | Deputy Branch Manager
- Phone: (555) 123-4567
- Email: email@example.com
- LinkedIn: linkedin.com/in/janedoe-professional
- Address: 123 Finance Avenue, Moneytown, USA
Dynamic and results-oriented banking professional with over 8 years of experience in the financial services industry. Proven track record in driving branch performance, enhancing customer satisfaction, and leading cross-functional teams to achieve sales and service goals. Adept at implementing effective business strategies, managing operational efficiency, and fostering a culture of continuous improvement.
- Branch Management
- Team Leadership & Development
- Strategic Planning & Execution
- Financial Analysis & Reporting
- Regulatory Compliance
- Customer Relationship Management
- Sales & Revenue Growth
- Risk Management
Senior Bank Officer
ABC Bank, Moneytown, USA
June 2019 – Present
- Spearheaded a team of 15 employees, achieving a 20% increase in overall sales performance within the first year.
- Implemented new customer service protocols that raised customer satisfaction ratings by 30%.
- Managed daily branch operations, ensuring compliance with all federal and state banking regulations.
- Developed and executed local marketing strategies that resulted in a 25% growth in new customer accounts.
XYZ Bank, Cashville, USA
March 2015 – May 2019
- Oversaw the branch’s loan portfolio, achieving a 10% growth in loan disbursements while maintaining a default rate below industry average.
- Coordinated with the marketing department to launch targeted promotional campaigns, increasing branch visibility and customer base.
- Conducted regular training sessions for staff on product knowledge and sales techniques, leading to a more knowledgeable and effective team.
123 Investments, Profit City, USA
July 2011 – February 2015
- Provided financial planning services to over 200 clients, helping them to achieve their long-term financial goals.
- Increased assets under management by $5 million through strategic investment advice and portfolio management.
- Developed strong relationships with clients through regular communication and personalized service.
Master of Business Administration (MBA)
University of Finance and Management, Moneytown, USA
Graduated: May 2011
Bachelor of Science in Finance
Profit City College, Profit City, USA
Graduated: May 2007
- Certified Financial Manager (CFM)
- Professional Banking Manager (PBM)
- National Association of Branch Managers (NABM)
- American Bankers Association (ABA)
- Proficient in MS Office Suite and banking software (e.g., Finacle, Temenos T24)
- Fluent in English and Spanish
- Excellent communication and interpersonal skills
- Recipient of the ABC Bank Excellence in Leadership Award, 2020
- Led branch to win ‘Best Customer Service’ in regional banking awards, 2019
- Attended ‘Emerging Leaders in Banking’ conference, 2021
- Completed ‘Advanced Risk Management’ course, 2020
Available upon request.