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Customer Care Consultant - resume example

Not sure what to put on your resume for the Customer Care Consultant role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

Jane Doe | Customer Care Specialist

Contact Information

  • Phone: (123) 456-7890
  • Email: jane.doe@email.com
  • LinkedIn: linkedin.com/in/janedoe-customer-care
  • Address: 123 Main Street, Anytown, ST, 12345

Professional Summary
Dedicated and empathetic professional with over 5 years of experience in providing exceptional service in fast-paced environments. Adept at handling a high volume of customer inquiries via phone, email, and live chat. Proven ability to maintain a calm and professional demeanor, ensuring customer satisfaction and fostering loyalty.

Work Experience

Senior Support Specialist | ABC Tech Solutions
Anytown, ST | June 2019 – Present

  • Managed a team of 10 support agents, providing training and coaching to improve service quality and efficiency.
  • Implemented a new CRM system, reducing average call handling time by 15%.
  • Consistently exceeded customer satisfaction targets, maintaining a 98% satisfaction rate.

Customer Support Representative | XYZ Products Inc.
Anytown, ST | May 2015 – May 2019

  • Responded to customer inquiries, achieving a resolution rate of 95% on first contact.
  • Recognized for outstanding service with the ‘Agent of the Month’ award four times.
  • Assisted in developing an FAQ section for the company website, reducing incoming query volume by 20%.

Education

Bachelor of Science in Communication
University of Anytown, ST | Graduated May 2015

Skills

  • Customer Relationship Management (CRM) Software
  • Conflict Resolution
  • Multitasking in High-Volume Environments
  • Data Entry & Reporting
  • Fluent in English and Spanish

Achievements

  • ‘Customer Service Star’ – National Customer Service Awards, 2020
  • Led team project that improved customer feedback collection, enhancing product development.

Languages

  • English (Native)
  • Spanish (Fluent)

Professional Affiliations

  • Member, National Association of Customer Service Professionals
  • Certified Customer Service Professional (CCSP)

Remember, as you tailor this resume to your own experiences, focus on quantifiable achievements and specific instances where you’ve gone above and beyond to meet customer needs. This will demonstrate your value and commitment to potential employers, setting you up as an ideal candidate for the role.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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