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Customer Agent - resume example

Not sure what to put on your resume for the Customer Agent role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

John Doe | Customer Service Specialist

Contact Information

  • Phone: (555) 123-4567
  • Email: john.doe@example.com
  • LinkedIn: linkedin.com/in/johndoe-customer-service
  • Location: San Francisco, CA

Professional Summary
Dynamic and empathetic professional with over 5 years of experience in customer support roles. Adept at handling high-volume inquiries and providing solutions that enhance customer satisfaction and loyalty. Proven track record of improving service delivery through effective communication and problem-solving skills.

Skills

  • Exceptional communication and interpersonal skills
  • Expertise in conflict resolution and customer grievance redressal
  • Proficient in CRM software (Salesforce, Zendesk)
  • Strong organizational and multitasking abilities
  • Ability to work under pressure and maintain a positive demeanor
  • Fluent in English and Spanish

Professional Experience

Senior Customer Support Specialist | ABC Tech Solutions
San Francisco, CA | June 2019 – Present

  • Manage a team of 10 customer service representatives, providing training and mentorship to enhance team performance.
  • Oversee the resolution of up to 300 customer inquiries per day, ensuring a 98% customer satisfaction rate.
  • Implement customer feedback systems that increased the quality of service by 25%.

Customer Support Representative | XYZ Products Inc.
San Francisco, CA | July 2015 – May 2019

  • Responded to customer inquiries via phone, email, and live chat, resolving issues with a first-contact resolution rate of 90%.
  • Awarded “Employee of the Month” four times for exceptional service and dedication to customer satisfaction.
  • Assisted in the development of a new customer service protocol that reduced average call handling time by 15%.

Education

Bachelor of Arts in Communication Studies
University of California, San Francisco
September 2011 – June 2015

Certifications

  • Certified Customer Service Professional (CCSP) – 2016
  • Professional Customer Service Certification (PCSC) – 2017

Volunteer Experience

Community Support Volunteer | San Francisco Community Center
San Francisco, CA | September 2017 – Present

  • Provide guidance and support to individuals seeking community services and resources.
  • Organize monthly workshops on communication skills and customer service excellence.

Professional Affiliations

  • Member, National Association of Customer Service Professionals (NACSP)
  • Member, International Customer Service Association (ICSA)

References
Available upon request.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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