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Collection Supervisor - resume example

Not sure what to put on your resume for the Collection Supervisor role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

John Doe | Collection Management Professional

(555) 123-4567 | ️ john.doe@example.com | LinkedIn.com/in/JohnDoe


Professional Summary

Dynamic and results-oriented professional with over 7 years of experience in credit and collections management. Proven track record of reducing delinquencies, improving team productivity, and implementing effective collection strategies. Adept at leading teams to exceed targets through strategic planning and excellent communication skills. Committed to maintaining compliance with industry regulations and fostering positive relationships with clients.


Professional Experience

XYZ Financial Services, New York, NY
Senior Collections Specialist
June 2018 – Present

  • Spearheaded a team of 10 collection agents, achieving a 20% reduction in accounts receivable delinquencies within the first year.
  • Designed and implemented new collection procedures that increased recovered funds by 15% annually.
  • Conducted regular training sessions to enhance team negotiation skills, resulting in a 25% improvement in successful payment arrangements.
  • Liaised with legal department to streamline the escalation process for delinquent accounts, reducing resolution time by 30%.

ABC Credit Union, New York, NY
Collections Agent
May 2015 – June 2018

  • Managed a portfolio of 500+ accounts, consistently maintaining a 90% rate of current accounts.
  • Negotiated payment plans with customers in financial distress, preserving customer relationships while recovering outstanding balances.
  • Utilized data analysis to identify high-risk accounts, leading to more proactive and targeted collection efforts.
  • Assisted in the development of a customer service training program to improve the collections process.

Education

Bachelor of Science in Finance
University of New York, New York, NY
Graduated: May 2015


Skills

  • Team Leadership & Training
  • Debt Recovery & Negotiation
  • Financial Reporting & Analysis
  • Regulatory Compliance
  • Strategic Planning & Execution
  • Customer Relationship Management
  • Conflict Resolution
  • Proficient in Collections Software (e.g., CollectMax, FICO Debt Manager)

Certifications

  • Certified Receivables Compliance Professional (CRCP)
  • Professional Collection Management (PCM)

Professional Affiliations

  • American Collectors Association (ACA)
  • Receivables Management Association International (RMAI)

References

Available upon request.


This resume example is designed to serve as a blueprint for you to build upon, ensuring that each section is tailored to reflect your unique experiences and achievements. Remember, the goal is to create a compelling narrative that demonstrates your ability to lead a collections team effectively and drive results.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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