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Claims Executive - resume example

Not sure what to put on your resume for the Claims Executive role? We've analyzed the common theme among resumes for this specific position, alongside researching what employers typically expect from those applying.
Illustration: TaskTeller

John Doe | Claims Management Professional

(123) 456-7890 | ️ |

Professional Summary

Detail-oriented and empathetic professional with over 7 years of experience in the insurance industry, specializing in claims resolution. Proven track record in analyzing complex claims, negotiating settlements, and providing exceptional customer service. Adept at leading cross-functional teams to improve processes and drive efficiency.

Professional Experience

Senior Claims Specialist
ABC Insurance Company, New York, NY | March 2018 – Present

  • Lead a team of 10 claims analysts to manage over 5,000 claims annually, reducing processing time by 20%.
  • Negotiate and settle high-value claims, achieving a 98% customer satisfaction rate.
  • Implement new claims processing software, enhancing accuracy and efficiency.
  • Conduct comprehensive training sessions for new hires, focusing on claims handling procedures and customer service excellence.

Claims Analyst
XYZ Insurance Group, New York, NY | June 2015 – February 2018

  • Investigated and processed an average of 300 claims per month, with a focus on property and casualty insurance.
  • Collaborated with legal experts to ensure compliance with state regulations and insurance laws.
  • Assisted in the development of a claims database that improved data retrieval times by 30%.


Bachelor of Science in Business Administration
University of New York, New York, NY | May 2015

Concentration in Risk Management and Insurance


  • Claims Analysis & Investigation
  • Settlement Negotiation
  • Team Leadership & Training
  • Customer Service Excellence
  • Regulatory Compliance
  • Data Management & Reporting
  • Proficient in Claims Management Software (e.g., ClaimCenter, Xactimate)


  • Certified Claims Professional (CCP)
  • Senior Claims Law Associate (SCLA)

Professional Affiliations

  • Member, American Association of Insurance Professionals
  • Member, National Association of Claims Adjusters

Volunteer Experience

Volunteer Claims Advisor
Helping Hands Community Center, New York, NY | January 2016 – Present

  • Provide pro bono claims advice and assistance to individuals in underserved communities.

Remember, each section of your resume is an opportunity to illustrate your strengths and achievements. Tailor your resume to reflect the unique skills and experiences that make you an ideal candidate for a claims management position. With this example as your guide, you’re well-equipped to create a compelling resume that will capture the attention of potential employers and propel your career forward.

How to Make Your Resume ATS-Friendly

ATS (Applicant Tracking System) is a software application that automates the recruitment process for employers. It streamlines sorting, scanning, and ranking job applications by filtering resumes based on predefined keywords, skills, job titles, and other criteria. This assists recruiters in efficiently identifying qualified candidates for open positions.

  • Use simple formatting: ATS systems best read resumes with clear and straightforward formatting. Avoid using headers or footers, tables, images, or graphics, as these can confuse the ATS.
  • Include relevant keywords: Tailor your resume with keywords from the job description. ATS systems scan for these keywords to determine if your skills and experiences match the job requirements.
  • Stick to standard headings: Use common heading titles like “Work Experience,” “Education,” and “Skills” to ensure the ATS can easily find and categorize your information.
  • Choose the correct file type: Submit your resume as a Word document (.doc or .docx) or a plain text file (.txt) for maximum compatibility. Avoid PDFs unless specified.
  • Keep consistent job titles: If your previous job titles are not industry-standard, consider altering them slightly (without misrepresenting your role) to match more familiar titles.
  • Avoid fancy fonts or creative layouts: Stick to traditional fonts like Arial, Calibri, or Times New Roman. Creative designs and fonts might look appealing but can be problematic for ATS parsing.
  • Use full forms and acronyms: If you include technical terms or certifications, use their spelled-out form and acronyms to ensure the ATS recognizes them.
  • Be precise with dates: Format dates clearly and consistently, ideally in a ‘Month YYYY’ format.
  • Proofread for spelling and grammar: Errors can confuse the ATS. Proofread your resume or use a tool to check for accuracy.
  • Test your resume: Before submitting, test it through an ATS resume checker to see how it reads your information.

By following these guidelines, your resume will be better equipped to pass through ATS filters, increasing your chances of landing an interview.

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